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Troubleshooting







Troubleshooting

Common issues include Mobile Key not showing, approvals not arriving, or PIN/biometric errors.

Quick fixes to try

• Check your internet connection and app notifications

  • • Update the BPI app and your device OS
  • • Restart the phone and try the action again
  • • Re-check that Mobile Key is toggled ON in Settings
  • If problems continue, avoid repeated approvals and verify details before retrying.
  • Troubleshooting
  • Common issues include Mobile Key not showing, approvals not arriving, or PIN/biometric errors.
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Quick fixes to try

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  • • Check your internet connection and app notifications
  • • Update the BPI app and your device OS
  • • Restart the phone and try the action again
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• Re-check that Mobile Key is toggled ON in Settings

If problems continue, avoid repeated approvals and verify details before retrying.

Informations
  • Troubleshooting
  • Common issues include Mobile Key not showing, approvals not arriving, or PIN/biometric errors.
  • Quick fixes to try
  • • Check your internet connection and app notifications
  • • Update the BPI app and your device OS
Get in touch
  • • Restart the phone and try the action again
  • • Re-check that Mobile Key is toggled ON in Settings
  • If problems continue, avoid repeated approvals and verify details before retrying.
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Troubleshooting

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  • Common issues include Mobile Key not showing, approvals not arriving, or PIN/biometric errors.